Shipping Policy
Shipping Costs
* Standard Shipping: $9.50 (Australia Post with tracking and signature)
* Express Shipping: $13.95 (Australia Post Express with tracking and signature)
* Free Shipping: Available on all orders over $160 Australia wide
Delivery Timeframes
* Standard Shipping: 3 to 7 business days
* Express Shipping: 1 to 3 business days
Delivery times may vary based on your location and order volume.
Order Processing
* Orders are packed and shipped within 1 to 2 business days
* You will receive a tracking number as soon as your order is on its way
Authority to Leave
* If you select no signature on delivery, Lullava is not responsible for lost or missing parcels once delivered
International Shipping
* We currently only ship within Australia. International shipping will be available soon.
Returns & Exchanges Policy
We want you to feel confident in your purchase. If there’s an issue, we’re here to help.
Change of Mind
* We do not offer returns or refunds for change of mind due to hygiene and safety reasons
Faulty or Damaged Items
* If your product arrives faulty or damaged, please contact us within 7 days of receiving your order
* Email us at [your email] with your order number and clear photos or videos of the issue
* If approved, we’ll arrange a replacement or refund
Warranty
* All Lullava products come with a 12 month warranty for manufacturing defects
* This does not cover misuse, accidental damage, or wear and tear
How to Start a Return
1. Email us at sales.info@lullava.com
2. Include your order number and issue details
3. Our team will respond within 1 to 2 business days
Frequently Asked Questions
If you can’t find what you're looking for, feel free to reach out via our Contact page – we’re always here to help.
We specialise in innovative and parent-friendly baby products, beginning with our Lullava Portable Bottle Warmer. It warms milk or formula safely and quickly when you're on the go. The warmer is USB rechargeable, simple to operate and comes with an adapter set to fit most standard baby bottles. Just plug it in, add your bottle, and press to warm. No cords, no fuss — just warm milk wherever you are.
Our warmer includes five interchangeable adapters, designed to fit most popular bottle brands in Australia.
Included Adapters:
- Small neck adapter
- Tommee Tippee adapter
- Dr Browns (wide neck)
Compatible Bottles (with adapters):
- Dr Browns (narrow neck)
- Medela (narrow neck)
- NUK (narrow neck)
- Pigeon (narrow neck)
- Difrax (narrow neck)
- Nanobebe (narrow neck)
- Avent Philips
- Chicco
- Bebe Comfort
- Spectra
- Nip
- UPIS
- BOBO
- Snowbear
If you're unsure, just send us a photo or the bottle type and we’ll help you out.
Yes. Our warmer gently and evenly heats breast milk without overheating, helping retain essential nutrients. It uses precise temperature control to reach the ideal feeding temperature of around 37°C and keeps the milk warm until your baby is ready.
Heating time depends on the volume and starting temperature of the milk or formula. On average:
* Room temperature milk: about 1 to 2 minutes
* Cold or refrigerated milk: about 2 to 4 minutes
Our smart heating system ensures even warming without hotspots.
Cleaning is simple. Just wipe the heating plate with a damp cloth after use. Avoid submerging the unit or using harsh chemicals. The adapters can be rinsed in warm, soapy water.
Yes! Our warmer is TSA friendly and can be packed in carry on luggage. It is USB rechargeable, so you can plug it into a power bank, car charger or any USB port. For international use, make sure your USB charger matches the local voltage or use a compatible adapter.
A full charge can warm about 4 to 6 bottles depending on milk volume and starting temperature. We recommend recharging after each use, especially when travelling or if you expect to be out for long periods.
Absolutely. All our products come with a 12 month warranty covering manufacturing defects. If you run into any issues, just reach out and we will make it right.
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, simply return it unused and in its original packaging for a full refund. See our Returns page for more details.
We ship Australia wide. Delivery times are:
* Standard shipping: 2 to 8 business days
* Express shipping: 1 to 3 business days
All orders are dispatched within one business day, and tracking is provided for every order.