Refund policy

We offer a 30 day return policy. You have 30 days from when you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it unworn or unused, with tags, and in its original packaging. You must also provide your receipt or proof of purchase.

To start a return, please contact us at ksharn2323@gmail.com. Returns must be sent to the following address: Sales.info@lullava.com

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at ksharn2323@gmail.com. 

Damages and issues
Please inspect your order upon receipt. If the item is defective, damaged or incorrect, contact us immediately so we can evaluate the issue and resolve it.

Exceptions / non-returnable items
Certain types of items are non-returnable. These include perishable goods such as food, flowers or plants; custom products such as special orders or personalised items; and personal care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific item.

We cannot accept returns on sale items or on gift cards.

Exchanges
The fastest way to get what you want is to return your item. Once the return is accepted, you can make a new purchase.

European Union 14 day cooling off period

European Union 14 day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without giving a reason. As above, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.

Refunds
We will notify you once we receive and inspect your return, and let you know whether the refund is approved. If approved, your refund will be processed back to your original payment method within 10 business days. Please allow additional time for your bank or credit card issuer to complete the refund. If more than 15 business days have passed since approval, please contact us at ksharn2323@gmail.com.